Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Tớ tóm tắt cuốn sách này trong vỏn vẹn 1 câu: "Đọc để luyện giữ cái đầu lạnh và một trái tim nóng khi đối thoại với bất kì ai và bất kì mối quan hệ nào, kể cả trong cuộc sống cá nhân lẫn công việc".

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

- Prepare for high-impact situations with a six-minute mastery technique

- Make it safe to talk about almost anything

- Be persuasive, not abrasive

- Keep listening when others blow up or clam up

- Turn crucial conversations into the action and results you want